PLAYHAIR GMBH General Terms and Conditions

§ 1 General/Conclusion of contract

1.1. The legal relationships between the customer and PLAYHAIR GmbH, Steinbockstraße 4, 7000 Chur (hereinafter “PLAYHAIR”) are governed exclusively by the following General Terms and Conditions (GTC) as amended, even if they are no longer expressly referred to in individual cases. Unless otherwise agreed in writing between the contracting parties, these terms and conditions apply to all legal transactions between the customer and PLAYHAIR. The following provisions on services also apply mutatis mutandis to the delivery of goods.

1.2. Deviating, conflicting or supplementary general terms and conditions of the customer, even if known, do not become part of the contract, unless their validity is expressly agreed in writing.


§ 2 Liability

2.1. We are not responsible for your wardrobe

2.2. Please remove your jewelry before treatment.

2.3. PLAYHAIR assumes no liability for any incompatibilities. Furthermore, PLAYHAIR is not liable for subsequent damage, indirect damage, pure financial loss or loss of profit, insofar as such exclusion is permitted by law. Furthermore, no liability is assumed for allergic reactions to the products used by PLAYHAIR in all areas of service or delivered to the customer. Damages for which PLAYHAIR is responsible must be reported in writing by the person concerned immediately, at the latest within 3 working days after discovery, including all liability-relevant circumstances.

2.4. Treatment or treatment of minors considered problematic is regulated separately with a separate written declaration of consent.


§ 3 Retention of title

3.1. Goods sold by PLAYHAIR to the customer remain the property of PLAYHAIR until full payment has been made. PLAYHAIR reserves the right to have the retention of title entered in the appropriate register. PLAYHAIR also reserves the right to cancel the purchase contract in the event of a delay in payment by the customer, whereupon the customer must return the goods immediately.


§ 4 Data protection, use of personal data

4.1. The customer is aware that his personal data, which is exclusively necessary for order and order processing, is stored on data carriers. The customer expressly agrees to the collection, processing and use of his personal data as part of PLAYHAIR's business activities.

4.2. The customer can withdraw this consent at any time with immediate effect for the future. In this case, PLAYHAIR undertakes to delete personal data immediately, unless a contractual process for which this data is necessary has not yet been completed in full. The customer also has the right to request information about the personal data stored by PLAYHAIR about him at any time and to request the correction of any errors in this data.

4.3. The customer agrees that the data collected by PLAYHAIR will be used for its own marketing purposes. PLAYHAIR will not share the data with third parties.


§ 5 Legal notice

5.1. Unless otherwise stated, the content of the www.Playhair.ch website is provided by PLAYHAIR.

5.2. PLAYHAIR assumes no liability for the content of websites linked to its pages.

5.3. Pricing details: All prices shown on the price lists or the website are in Swiss francs (CHF) and are binding unless otherwise expressly agreed. Prices are subject to change, but only apply once published on the price list or website. For services whose cost cannot be precisely determined in advance (e.g. color corrections or special treatments), the expected price or a guide price will be announced orally before the start of the treatment. Additional services (e.g. care or products) will be charged separately by arrangement. On request, we will be happy to personally inform you of the expected price before the treatment.

§ 6 Force majeure

6.1. Obstructions not at fault, for which PLAYHAIR is not responsible and not only temporary, such as strike, operational interruption or interruption, force majeure, etc., entitle TRENDHAIR to rescind assumed obligations in whole or in part; in such cases, the customer cannot claim performance, compensation or subsequent performance.

§ 7 Delay of acceptance

7.1. Should the agreed treatment appointment not be carried out due to fault (e.g. absence) on the part of the customer or if a treatment appointment is not cancelled at least 24 hours before the start of treatment, PLAYHAIR reserves the right to invoice the scheduled appointment in full.


§ 8 Jurisdiction and Applicable Law

8.1. The place of fulfilment for performance and payment is the place of PLAYHAIR's executive branch. The place of jurisdiction is Mels SG. Swiss law is exclusively applicable to these terms and conditions and contracts concluded with these terms and conditions.


Section 9 Final Clause (Salvatory Clause)

9.1. If individual provisions of these general terms and conditions or of a contract supplemented by them are or become invalid, this does not affect the effectiveness of the other provisions and the contract and these general terms and conditions remain effective for both parties. Instead of each ineffective provision, there is a substitute provision corresponding to or at least close to the purpose of the agreement, as the parties would have agreed to achieve the same economic result if they had known the invalidity of the provision. The same applies to incompleteness.

Chur, as of 1.2025