Privacy statement for www.playhair.ch - Playhair GmbH

Principle and scope

This data protection information relates to the processing of personal data in connection with visits to the websites at www.playhair.ch. In order to be able to use our websites and the associated online services or online applications (collectively referred to as “services”), we process your personal data (also referred to as “data” below). Please note that this data protection information does not apply to websites of other providers to which our website may be linked.

Personal data refers to information relating to an identified or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are particularly protected by special legal provisions. The term processing includes all processes relating to your data, including collection, storage, use, transfer, archiving or deletion. When processing data, we comply with the Federal Data Protection Act (DSG), the corresponding implementing regulation (DSGV) and other applicable data protection laws (e.g. the European General Data Protection Regulation, GDPR), insofar as these are applicable.

In the following, we would like to explain to you which data we collect, for what purpose we use it and what rights you have with regard to your data. If you provide us with data about third parties, we assume that you have the right to do so and that the data provided is correct. We therefore ask you to inform the relevant third parties about the processing of their data by us and to provide them with a copy of this data protection information or the relevant product information. Should we draw your attention to an updated version of these documents, please share these new versions as well.

Our employees are regularly trained in data protection issues and are subject to confidentiality obligations. In addition, compliance with data protection regulations is monitored by our data protection department.


Responsible bodies and contact

‍Responsible for the processing of data described in this privacy policy is:

Playhair GmbH
Steinbockstrasse 4
CH-7000 Chur

If you have any questions or concerns regarding the processing of your data and your data protection rights vis-à-vis us, please contact:

Playhair GmbH
Data Protection Office
Kirchstraße 16
CH-8890 Flums

email: info@playhair.ch


Processed data

‍Protecting your personal data is very important to us. When using our website and services, we primarily process the data necessary for use, which you provide to us, as well as the information we collect directly (see below).

When using our website and services, we collect metadata, such as information about your browser (type and version), device type (e.g. smartphone or tablet) and your IP address. We also collect access data, also known as log data. These include the name of the accessed website, date and time of access, amount of data transferred, message about a successful retrieval, information about the operating system and information about the last website visited.

We only store and process further data about you if you submit it to us in the course of using services and tools (e.g. contact form). You may find further privacy-related information for specific tools below in this privacy policy.


purpose

We process your data exclusively for the purposes that we disclosed to you when we collected your data and for other purposes compatible with these objectives. You can find more information about the basics of our data processing below in this privacy policy.


Processing the data

We process your data for various purposes related to communicating with you. In particular, this includes answering inquiries, asserting your rights and contacting us if you have any questions. In doing so, we primarily use communication data and master data, as well as registration data relating to offers and services you use. This data can be stored for documentation purposes, training, quality assurance and inquiries.

We also process data for marketing purposes and to maintain customer relationships. We may send general or personalized information about our offerings to our users, for example in the form of irregular contacts via email, post or telephone, as well as via other channels for which we have contact information from you. You have the option at any time to reject such contacts or to refuse or withdraw your consent to be contacted for advertising purposes. With your consent, we can tailor our online offering more specifically to the needs of our users. We can also use your data for market research, to improve our online offering, our services and, if necessary, for product development. Finally, we may also store and process your data for security reasons and access control on our website.


log files

We mainly use data to create Server-log.les, to carry out statistical evaluations for the operation of the website, to ensure the security of the IT systems and to optimize the website. In doing so, we primarily use log data. The legal basis for this data processing is our legitimate interest in providing you with a secure and seamless user experience at all times. We also reserve the right to review the log data retrospectively if there is concrete evidence of illegal use.


Book appointments online

On our website, we may be able to offer you services that may require the provision of personal data. One example of such a service is the online arrangement of meetings or consultation appointments. In these cases, we primarily process master and communication data as well as, in some cases, further information that is necessary to process your request. We can also store your data so that we can refer to it in subsequent communication. We can also help you use our services by contacting us.

The legal basis for processing your data is based on our legitimate interest in being able to offer you an attractive service for coordinating appointments online. You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing your data until you withdraw your consent.


Google Analytics

We can use Google Analytics and Google Tag Manager on our website. This is a web analysis service and a supporting tool provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Google Analytics uses cookies to analyze your use of our website. By default, the usage data generated by the service is transferred to servers in a Google data center and stored there. It is possible that additional personal data may be collected via Google Analytics and Google Tag Manager and that this data may be passed on by Google to third parties if this is required by law or if third parties process the data on behalf of Google. We ourselves do not share any personal data with Google without your consent.

The legal basis for processing your data is based on our legitimate interest in analyzing user behavior to optimize our offering. For more information about Google Analytics and Google Tag Manager, please visit the following link: support.google.com/tagmanager/? hl=en #topic =3441530


IP anonymization

By default, your IP address is anonymized on our website before it is transmitted to Google. This is done by transmitting your address only in abbreviated form. In exceptional cases, it may happen that your address is completely transferred and only abbreviated in Google's data center.


Google Ads conversion tracking

‍We can use Google Ads on our website in conjunction with Google conversion tracking. This service is offered by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When you access our website via a Google ad, Google Ads places a cookie on your device. If you visit certain pages on our website, Google and we recognize from the cookie that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives their own cookie, which, however, is not used for personal identification.

The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers and to analyze your surfing behavior for marketing purposes. This allows us to tailor our advertising offers to your interests. However, no personal information is transmitted that can directly identify you.

The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. Further information on conversion tracking and general details about Google Ads and the Google Marketing Platform can be found under the following links:

- support.google.com/google-ads/answer/ 6095821?hl=en
- ads.google.com/home/
- marketingplatform.google.com/about/


Google Maps

‍We can integrate map material and services from Google Maps on our website. When using our website in Switzerland or in the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). When using our site in another country, the offer is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The integration of Google Maps on our websites, for example, allows us to show you an interactive map directly on our site, which makes it easier for you to locate the address published by us geographically.

When using Google Maps, your IP address is communicated to Google. Google can only link your data to your Google user account if you are logged in at this time. If you do not wish to be associated with your Google account in this way, you have the option to log out of using Google Maps in your Google account.

The legal basis for processing your data is based on our legitimate interest in providing you with useful information, facilitating location-based searches and automatically completing address data. You can find further information about Google Maps under the following link:

- blog.google/products/maps/


Using Adobe Fonts
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‍We use Adobe fonts to visually design our website. Adobe Fonts is a service provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe), which gives us access to a font library. To integrate the fonts we use, your browser must connect to an Adobe server in the USA and download the font required for our website. Adobe receives the information that our website has been accessed from your IP address. For more information about Adobe Fonts, please see Adobe's privacy policy, which can be found here: Adobe Fonts


Social media plugins

‍We can integrate services from various social media on our website, which are normally recognizable by the corresponding company or network logos.

When using these services, your IP address is communicated to their providers. The providers can only link your data to your social media user account via the IP address, provided that you are logged in at this time. It is also possible that your IP address is stored by the providers even when logged out or without a corresponding social media account.

The legal basis for processing your data is based on our legitimate interest in providing you with attractive social media tools on our website.


YouTube

On our website, we can use services from YouTube, a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), which is operated by subsidiary Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

YouTube is a service for storing, distributing, rating and commenting on video clips free of charge. We embed the clips directly into our website. The use of this service on our website means that your IP address is communicated to YouTube. YouTube can only link your data to your Google user account if you are logged in at this time. If you do not want this association with your Google account, please log out of your Google account or adjust the settings in your Google account under “Data and Privacy” - “Data from apps and services that you use.” It is also possible that your IP address may be stored with the provider even when logged out or without a corresponding Google account and used for profiling purposes.

The legal basis for processing your data is based on our legitimate interest in offering you video material in an optimized version directly in the content of our website. For more information, please visit the following link:
https://www.youtube.com/intl/de_be/howyoutubeworks/user-settings/privacy/


Your rights

In accordance with applicable data protection law, in accordance with applicable data protection regulations and under certain conditions, you have the following rights:

- Right to information: You can request information from us as to whether we process your personal data and what data this may be.
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- Right to rectification: -You can request us to correct incorrect data or to complete incomplete data.

- Right to delete: You can request that your data be deleted. However, please note that certain legal provisions or legitimate interests may restrict our obligation to delete.

- Right to data portability: - Under certain conditions, you can request that we provide you with the data you have provided in a structured, common and machine-readable format.

- Right to withdraw consent: - If data processing is based on your consent, you can withdraw this consent at any time. Please note that the revocation does not affect the lawfulness of the data processing carried out up to the revocation.

- Right to object: - In certain circumstances, you have the right to object to the processing of your data, in particular for direct marketing purposes or legitimate interests.

- Right to complain: - If you do not agree with our handling of your data, you have the right to contact our data protection officer or the responsible data protection supervisory authority at edoeb.admin.ch.

Please note that these rights are subject to legal requirements and that exceptions and limitations may apply. To exercise your rights, you can contact us in writing or by email at the address below.

Playhair GmbH
Data Protection Office
Kirchstraße 16
CH-8890 Flums

email: info@playhair.ch


SSL

Due to the technical structure of the Internet as an open network, the secure transmission of your data cannot be guaranteed in all cases. When you send us your personal information, you always do so at your own risk.

To ensure the protection of your transmitted data, we use encryption mechanisms in accordance with the latest security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission over the Internet and is supported by most browsers. It uses the public key method, in which data can be encrypted with a publicly available key and only decrypted again with a specific private key. Most browsers use a key icon or padlock to indicate whether a connection is secure.

We take various technical and organizational security measures to ensure the protection of your data within our system. However, we would like to point out that despite these measures, there is a risk of data loss, unauthorized access to or manipulation of the data by third parties. Please also note that certain network sections and your computer are outside our controllable security area. As a user, you are responsible for finding out about necessary security measures and taking the necessary measures within your sphere of influence. Liability on our part for damage caused by you as a result of loss or manipulation of data is generally excluded.
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Retention of data

‍We only store your data for as long as is necessary for the purposes mentioned by us or as required by law or contract. Data that is no longer necessary for the stated purposes in the future will be deleted or, alternatively, anonymized by us as part of our regular data maintenance.


Update

This data protection information is not part of the contract and can be amended by us at any time. The version published here applies in each case.

Last updated on October 31, 2023